#BuiltWithCustomers Series

AI can be incredibly helpful when it comes to writing feedback. It makes it easier to get started, less intimidating to phrase, and faster to deliver.

But there’s a catch: sometimes the output doesn’t sound like you.

It might be well-written, even thoughtful — but if the tone’s off, or the phrasing feels too polished, it can feel disconnected. And when that happens, feedback loses its intent.

We heard this concern from multiple teams. So we made a change.

ClarityLoop now includes a review step before any AI-generated feedback is shared. It’s a small moment that gives people the chance to read the message exactly as the recipient will see it — and decide if it feels right.

You can tweak the tone, rephrase the opening, or start over entirely. And if you want to guide the AI from the start, we’ve added a simple prompt:
“Write it the way I’d say it in person.”

This update isn’t about slowing people down. It’s about helping them feel confident hitting send — knowing the words reflect their voice and intent.

It’s a small design choice, but one that makes feedback more natural, more consistent, and ultimately more human.

We’ll be sharing more updates like this — thoughtful, practical improvements that come directly from real conversations.
That’s what #BuiltWithCustomers is all about.